Shipping and Returns

We want to make sure that you are happy with your purchase and service received, please feel free to contact us via email at orders@elderlycentral.com, or call us on +1 650 488 5557 - we are ready to help!

We only ship within the USA (lower 48 only). We typically ship within 1-2 business days after the order is received, and orders can be expected to arrive to a customer within 3-7 business days from the order date.

Please note that Elderly Central does not ship to PO Boxes. We may reject, or in some cases cancel orders, if it is being shipped to a PO Box.

We understand that some orders may slip through the crack, however please note that ALL orders being shipped to a PO Box are subject to cancellation.

If you have any additional question, please feel free to reach out on our contact page.

At Elderly Central we have a No-Hassle Return Policy so you can shop with confidence.

We accept received within 30 days of RECEIPT of your order and MUST have a Return Merchandise Authorization (RMA) number provided by our customer service department. 

To obtain an RMA number, please email your request to: orders@elderlycentral.com with the following information included: the "sold to" full name, the order number and the reason for the return.

PLEASE NOTE: All returns must meet the terms and conditions listed below: 

  • Items must be returned within 30 days of receipt of order.

  • All items must be returned undamaged in their original packaging with their original instructions and other materials (if included). Some items are Not  Re-turnable! These include items used for personal hygiene, such as re-usable and disposable Incontinence underwear and pads, bath and shower chairs, toilet aids and most eating utensils. Sale and clearance items are also not returnable

  • Some items require a re-stocking fee. These include items drop shipped by manufacturers who charge us a re-stocking fee and items returned that are re-salable.  Items that are not returnable will be clearly marked "non-returnable" on the packing slip shipped directly from Elderly Central. However, non-returnable items drop shipped by the manufacturer may not be clearly marked as non-returnable on their packing slips.

  • Original shipping charges are not refundable.

We thank you for shopping with Elderly Central and hope that we are able to make your returns experience a great one.